Otherwise, the printer appears to be working properly. Please try again shortly. The black Cartridge is new. Let HP identify any out-of-date or missing drivers and software. Country North America U.

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Modify your browser’s settings to allow Javascript to execute. And that’s why there are more problems with black print heads and black ink carts sfries any others.

I cleaned the print head with hot warter pdofessional I still do not have a grey bar on the clean print head page. The Virtual Agent is currently unavailable. Table of Contents Add to my manuals Add.

Prpfessional new and used printheads out of the reach of children. A message may also be displayed on the screen to replace the defective printhead.

HP c Printer series | HP® Customer Support

Unable to determine warranty status. Asia Pacific and Oceania. Please try again shortly. I do not think you really have true seriss, as the test does not even print a true black bar.

HP Customer Support – Software and Driver Downloads

Page 40 This means you will profesdional free phone support from HP if you have owned your printer for 90 days or less. Maintaining and Replacing Printheads Close the purple printhead latch.


Open the ink cartridge door, then lift and remove the printhead access cover on the right side of the printer.

The HP selection number on ink cartridges and printheads makes it easy for you to find the correct HP printing supplies for your HP C printer. When I print a photo I see all other colors except black and grey.

HP 2000c Professional

Release the power Testing Two-way Communication If you are not sure whether two-way communication is working, you can test it using the HP C Toolbox. Page 20 Film, which is specifically designed to work with your HP C printer. Product sold by third party: Shortly after replacing an ink cartridge in an HP C or C series printer, the printer will generate errors indicating that the printheads are defective. Section 3 – Support If you encounter a printing problem, or have questions about how your printer works, HP offers several options rpofessional getting assistance.

Thank you for your patience. Select the desired files and choose professionl files’ to start a batch download.

HP c Professional | FixYourOwnPrinter

Got it, continue to print. Press the printer’s Resume button to generate an attention code. Europe, Middle East, Africa. Otherwise, the printer appears to be working properly.


The HP C series printer will generate an attention code of,or Diagnostic Test page, testing printer communication, balancing color, and printing seriees page showing current ink levels. I have cleaned the print Heads and Cartridges with a alcohol prep pad. No software jp drivers are available for this product with the selected operating system.

If a printing problem does occur, and two-way communication between your printer and computer or network is working, you will receive a help message on your computer screen. Don’t have an account?

Comments to this Manuals Your Name. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Please try again shortly.